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Helpdesk Analyst
Reports to: Team Lead, Helpdesk
Job Type: Full-Time, Permanent
Location: Oakville, ON
The Opportunity:
The role of the Helpdesk Analyst is to provide technical support to end users. The primary area of focus is to ensure that computers are properly maintained and users are receiving the appropriate assistance. This includes routine maintenance of all computers and resolving hardware, software and network incidents. The Helpdesk Analyst will also take ownership of help requests and provide problem resolution by giving in-person, hands-on support at the desktop level.
The Job: A day in the life of a Helpdesk Analyst:
• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure timely resolution
• Troubleshoot problems with laptops, desktops, and perform hardware replacements or upgrades as needed
• Be familiar with backup system operations such as creating a backup and restoring files from the system
• Provide technical support for Microsoft Windows operating systems, Microsoft Office applications, email, SharePoint and Pelmorex applications
• Provide training on new and existing applications as required
• Assist the System Administrators when required to troubleshoot the office related systems (e.g., Active Directory, SharePoint, email, fileserver, backup system, disk quotas, permissions, anti-virus, various computer hardware, etc.)
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead Helpdesk initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• On occasion may be required to work on-call
You:
• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs, laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users
• Ability to provide remote support
What makes you shine?
• Ability to conduct research into a wide range of computing issues as required
• Excellent customer service skills, attitude and professionalism and able to deal effectively with all levels of employees
• Excellent interpersonal skills, with a focus on listening and questioning skills
• Ability to work under pressure with minimal supervision
• Ability to absorb and retain information quickly
• Detail oriented, meticulous
• Ability to multi-task, manage time and work in a fast paced environment
• Bilingual (French/English) would be an asset
• MCSE, A+, Network + certifications would be an asset更多精彩文章及讨论，请光临枫下论坛 rolia.net
Helpdesk Analyst
Reports to: Team Lead, Helpdesk
Job Type: Full-Time, Permanent
Location: Oakville, ON
The Opportunity:
The role of the Helpdesk Analyst is to provide technical support to end users. The primary area of focus is to ensure that computers are properly maintained and users are receiving the appropriate assistance. This includes routine maintenance of all computers and resolving hardware, software and network incidents. The Helpdesk Analyst will also take ownership of help requests and provide problem resolution by giving in-person, hands-on support at the desktop level.
The Job: A day in the life of a Helpdesk Analyst:
• Resolve the daily technical issues reported by end users in the company
• Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure timely resolution
• Troubleshoot problems with laptops, desktops, and perform hardware replacements or upgrades as needed
• Be familiar with backup system operations such as creating a backup and restoring files from the system
• Provide technical support for Microsoft Windows operating systems, Microsoft Office applications, email, SharePoint and Pelmorex applications
• Provide training on new and existing applications as required
• Assist the System Administrators when required to troubleshoot the office related systems (e.g., Active Directory, SharePoint, email, fileserver, backup system, disk quotas, permissions, anti-virus, various computer hardware, etc.)
• Create how-to documentation to assist people with various computer tasks
• Assist with or lead Helpdesk initiatives
• Physically install and deploy new equipment as required
• Be available for flexible hours when required
• On occasion may be required to work on-call
You:
• Completion of a college diploma and minimum of 2 - 3 years related experience
• Experience with the setup and maintenance of network PCs, laptops and printers
• Ability to fully troubleshoot and support Microsoft Windows and Mac users
• Ability to provide remote support
What makes you shine?
• Ability to conduct research into a wide range of computing issues as required
• Excellent customer service skills, attitude and professionalism and able to deal effectively with all levels of employees
• Excellent interpersonal skills, with a focus on listening and questioning skills
• Ability to work under pressure with minimal supervision
• Ability to absorb and retain information quickly
• Detail oriented, meticulous
• Ability to multi-task, manage time and work in a fast paced environment
• Bilingual (French/English) would be an asset
• MCSE, A+, Network + certifications would be an asset更多精彩文章及讨论，请光临枫下论坛 rolia.net