本文发表在 rolia.net 枫下论坛1. Administrative Assistant
GENERAL FUNCTION:
Performs confidential and administrative duties for the Sales Manager and other senior managers at BD Biosciences. You are an individual who demonstrates a high degree of initiative with excellent organization and interpersonal skills. You enjoy working in a fast-paced environment and balancing many projects at once. You are motivated by new challenges.
RESPONSIBILITIES/KEY COMPETENCIES:
·Responsible for supporting the sales manager and other managers in all administrative functions, including travel, meeting coordination, scheduling, daily mail sorting and expediting
·Coordination of trade show schedules, resources, and marketing materials
·Streamlining office procedures and business processes
·Coordination and documentation of sales and management meetings
·Preparation and analysis of reports, presentations, basic research. Population of customer data into databases.
·Liasing with field representatives to monitor performance, location, and to gather field sales and service information
·Visitor Reception Duties, Office purchasing, Materials management
EDUCATIONAL/SKILL REQUIREMENTS:
·Post-Secondary Education required
·3-5 years related administrative/secretarial experience at a senior level
·Highly proficient in MS Word, Excel, PowerPoint, and Lotus Notes
·Demonstrated ability in preparing and verifying sales expense reports, travel and schedule management
·Excellent communication and interpersonal skills.
·Demonstrated ability to handle confidential information
·Strong multitasking and organizational skills.
·Must value and thrive on taking initiative and working closely with teams
·Very strong Customer Focus
·SAP, Filemaker Pro, MacIntosh experience are assets
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2. Administrative Assistant
GENERAL FUNCTION:
In this role, you will be responsible for a variety of key support functions for the BD Medical Systems team. You have demonstrated pro-active problem-solving skills that allow you to effectively juggle multiple projects at once. You enjoy working in a rapidly changing, fast-paced and sometimes chaotic environment where you are motivated by challenging new assignments. You are an individual who demonstrates a high degree of initiative with excellent organization and interpersonal skills.
RESPONSIBILITIES/KEY COMPETENCIES:
·Provide professional administrative support for BD Medical Systems team
·Develop and maintain documentation system or library of business planning processes and templates
·Sales meeting planning and co-ordination
·Responsible for planning and co-ordination of trade shows and conventions
·Maintain competitive safety database
·Assist Product Managers with product launches
·Monitor and reconcile budgets including A&P spends, sales expenses
·Generate budget-tracking reports on a monthly basis for Sales Team
·Generate sales reports for Product Managers/Sales Reps and Regional Business Managers
·Update and maintain the BD Medical Systems dashboards and informational databases
EDUCATIONAL/SKILL REQUIREMENTS:
· Post-Secondary Education required
· Highly proficient in MS Word, Excel, PowerPoint, and Lotus Notes
· SAP and Business Warehouse an asset
· Excellent communication and interpersonal skills
· Must be able to communicate with all levels of management.
· Highly organized individual with demonstrated ability to take initiative
· Demonstrated analytical proficiency
· Very strong Customer Focus
-----------------------------------------------------------------------------------------------
3.Manager, Business Process Development
GENERAL FUNCTION:
As a resident, qualified “Black belt” in Six Sigma, resource this role will provide Project Management Leadership and Facilitation expertise to support major strategic projects for BD Canada. The incumbent will also be responsible for supporting Key Process Development and Continuous Improvement initiatives across functions and businesses.
RESPONSIBILITIES/KEY COMPETENCIES:
1.Provide training on Project Management skills to identified Associates
2.Provide “Six Sigma”/Lean Methodology expertise to diverse Project Teams as assigned
3.Provide Project Management support to identified projects
4.Provide active support to Project Sponsors on methodology and process options
5.Lead Continuous Improvement initiatives in association with Process/Business Groups
6.Lead Process Development initiatives in association with Functional/Business Groups (E.g. Development of New Product Introduction Process etc.)
7. Support the S&OP and Leadership Teams in tracking project progress (milestones delivery), estimating resource requirements, resource constraints etc. for Corporate and major Cross-Functional Projects
EDUCATIONAL/SKILL REQUIREMENTS:
·Graduate intellect with 5 to 7 years of Project Management experience at middle management level
·Experience in a “best of breed” organization, preferably in consumer or health care products industry
·Expertise in Project Management Processes
·Strong Facilitation skills
·Strong Influencing skills
·Developed “Leadership Courage”
·Developed “Dealing with Ambiguity”
·Developed inter-personal skills
·Previous knowledge in Six Sigma Methodology would be an asset
·Desirable - Experience in Leading/Managing Business Process Engineering Projects
Desirable – Experience with SAP/APO/COGNOS/BW
-----------------------------------------------------------------------------------------------
4.Bilingual Technical Service Specialist
GENERAL FUNCTION:
The Technical Service Specialist is responsible for providing a comprehensive package of Value Added Services and ongoing technical support to the BD PAS network of distributors and end-users. This position acts as the centralized link between customer, distributors and the BD PAS business.
RESPONSIBILITIES/KEY COMPETENCIES:
General Technical/Training Support
·Provide telephone technical consultation to end-user customers, distributors, field sales and internal personnel regarding product specifications, “best-practice” techniques and available substitutions pertaining to BD PAS products
·Resolve questions or problems by researching topics and consulting with BD PAS clinical resources. Provide telephone follow-up and written documentation when required.
·Provide technical product training for customers and sales specialists. This may include on-site customer training, laboratory support visits, and scheduled workshops
·Maintain and update competitive/technical information files and reference manuals as required
·Maintain relationships with WW clinical group and counterparts
Customer Problem-Solving and Inquires
·Document all product incident reports (PIR) from customers, distributors, and internal or field personnel according to BD PAS Quality Procedures Guidelines
·Follow-up with appropriate QA, QC and R&D departments to ensure complaint resolution
·Monitor PIR’s for trending and alert Quality & Regulatory for possible recalls, participate in recall process
·Document and communicate completed PIR follow-up information to the customer to ensure complete customer satisfaction
·Return defective product received from customers to the appropriate quality control department for investigation
·Authorize replacement of product/credit to customers and coordinate activities related to obtaining credit through supply chain for defective products
Sales Support
·Attend sales meetings and work conventions
·Act as a liaison between the BD Canada sales organization, the end-user customer, the distributor network, and BD PAS Business to resolve technical issues and customer problems
·Provide feedback to Marketing as to customer needs and market trends
EDUCATIONAL/SKILL REQUIREMENTS:
§ MLT designation and/or University degree in related field
§ Minimum of 2 years laboratory experience desirable
§ Minimum 2 years customer Interfacing experience
§ Bilingual; Excellent written and oral communication skills in both English and French
§ PC skills in a Windows software environment
§ Excellent analytical abilities, organizing skills, and attention to detail
§ Must have perseverance
§ Proven ability to work effectively independently and in a team environment
--------------------------------------------------------------------------------------------
5.Bilingual Customer Service Representative
GENERAL FUNCTION:
As a member of the Customer Services team, you will act as the primary point of contact for BD Biosciences internal and external customers (including BD Pharmingen™, BD Immunocytometry Systems and BD Clontech™ customers). You will handle various types of communications requiring you to offer creative solutions, think on the fly, and problem-solve effectively.
RESPONSIBILITIES/KEY COMPETENCIES:
·Communicate with customers regarding product information, taking orders, general inquiries, solving problems, and backorder status updates
·Communicate with sales, marketing, technical services, and shipping with regards to customer needs
·Process and invoice orders, allocate products, and adjust inventory levels
·Approve and process credits, returns, discounts, and special orders
·Resolve product complaints and recommend appropriate solutions
·Fulfill literature and product information requests
·Represent BD Biosciences at trade shows and table-top presentations
EDUCATIONAL/SKILL REQUIREMENTS:
·1-2 years customer service experience required
·University degree in the biological sciences preferred
·English/French bilingualism required
·Excellent communication skills
·Strong organization, prioritization, problem-solving, and computer skills (Macintosh experience an asset)
·Ability to work well in a fast-paced, team environment
Must be extremely customer-focused and detail-oriented
This is an excellent company whose head office is in the U.S. Anybody intested please email me your resume to jalen_fu@bd.com as soon as possible. I'll forward those who seem to be qualified to the HR.更多精彩文章及讨论，请光临枫下论坛 rolia.net
GENERAL FUNCTION:
Performs confidential and administrative duties for the Sales Manager and other senior managers at BD Biosciences. You are an individual who demonstrates a high degree of initiative with excellent organization and interpersonal skills. You enjoy working in a fast-paced environment and balancing many projects at once. You are motivated by new challenges.
RESPONSIBILITIES/KEY COMPETENCIES:
·Responsible for supporting the sales manager and other managers in all administrative functions, including travel, meeting coordination, scheduling, daily mail sorting and expediting
·Coordination of trade show schedules, resources, and marketing materials
·Streamlining office procedures and business processes
·Coordination and documentation of sales and management meetings
·Preparation and analysis of reports, presentations, basic research. Population of customer data into databases.
·Liasing with field representatives to monitor performance, location, and to gather field sales and service information
·Visitor Reception Duties, Office purchasing, Materials management
EDUCATIONAL/SKILL REQUIREMENTS:
·Post-Secondary Education required
·3-5 years related administrative/secretarial experience at a senior level
·Highly proficient in MS Word, Excel, PowerPoint, and Lotus Notes
·Demonstrated ability in preparing and verifying sales expense reports, travel and schedule management
·Excellent communication and interpersonal skills.
·Demonstrated ability to handle confidential information
·Strong multitasking and organizational skills.
·Must value and thrive on taking initiative and working closely with teams
·Very strong Customer Focus
·SAP, Filemaker Pro, MacIntosh experience are assets
------------------------------------------------------------------------------------------------
2. Administrative Assistant
GENERAL FUNCTION:
In this role, you will be responsible for a variety of key support functions for the BD Medical Systems team. You have demonstrated pro-active problem-solving skills that allow you to effectively juggle multiple projects at once. You enjoy working in a rapidly changing, fast-paced and sometimes chaotic environment where you are motivated by challenging new assignments. You are an individual who demonstrates a high degree of initiative with excellent organization and interpersonal skills.
RESPONSIBILITIES/KEY COMPETENCIES:
·Provide professional administrative support for BD Medical Systems team
·Develop and maintain documentation system or library of business planning processes and templates
·Sales meeting planning and co-ordination
·Responsible for planning and co-ordination of trade shows and conventions
·Maintain competitive safety database
·Assist Product Managers with product launches
·Monitor and reconcile budgets including A&P spends, sales expenses
·Generate budget-tracking reports on a monthly basis for Sales Team
·Generate sales reports for Product Managers/Sales Reps and Regional Business Managers
·Update and maintain the BD Medical Systems dashboards and informational databases
EDUCATIONAL/SKILL REQUIREMENTS:
· Post-Secondary Education required
· Highly proficient in MS Word, Excel, PowerPoint, and Lotus Notes
· SAP and Business Warehouse an asset
· Excellent communication and interpersonal skills
· Must be able to communicate with all levels of management.
· Highly organized individual with demonstrated ability to take initiative
· Demonstrated analytical proficiency
· Very strong Customer Focus
-----------------------------------------------------------------------------------------------
3.Manager, Business Process Development
GENERAL FUNCTION:
As a resident, qualified “Black belt” in Six Sigma, resource this role will provide Project Management Leadership and Facilitation expertise to support major strategic projects for BD Canada. The incumbent will also be responsible for supporting Key Process Development and Continuous Improvement initiatives across functions and businesses.
RESPONSIBILITIES/KEY COMPETENCIES:
1.Provide training on Project Management skills to identified Associates
2.Provide “Six Sigma”/Lean Methodology expertise to diverse Project Teams as assigned
3.Provide Project Management support to identified projects
4.Provide active support to Project Sponsors on methodology and process options
5.Lead Continuous Improvement initiatives in association with Process/Business Groups
6.Lead Process Development initiatives in association with Functional/Business Groups (E.g. Development of New Product Introduction Process etc.)
7. Support the S&OP and Leadership Teams in tracking project progress (milestones delivery), estimating resource requirements, resource constraints etc. for Corporate and major Cross-Functional Projects
EDUCATIONAL/SKILL REQUIREMENTS:
·Graduate intellect with 5 to 7 years of Project Management experience at middle management level
·Experience in a “best of breed” organization, preferably in consumer or health care products industry
·Expertise in Project Management Processes
·Strong Facilitation skills
·Strong Influencing skills
·Developed “Leadership Courage”
·Developed “Dealing with Ambiguity”
·Developed inter-personal skills
·Previous knowledge in Six Sigma Methodology would be an asset
·Desirable - Experience in Leading/Managing Business Process Engineering Projects
Desirable – Experience with SAP/APO/COGNOS/BW
-----------------------------------------------------------------------------------------------
4.Bilingual Technical Service Specialist
GENERAL FUNCTION:
The Technical Service Specialist is responsible for providing a comprehensive package of Value Added Services and ongoing technical support to the BD PAS network of distributors and end-users. This position acts as the centralized link between customer, distributors and the BD PAS business.
RESPONSIBILITIES/KEY COMPETENCIES:
General Technical/Training Support
·Provide telephone technical consultation to end-user customers, distributors, field sales and internal personnel regarding product specifications, “best-practice” techniques and available substitutions pertaining to BD PAS products
·Resolve questions or problems by researching topics and consulting with BD PAS clinical resources. Provide telephone follow-up and written documentation when required.
·Provide technical product training for customers and sales specialists. This may include on-site customer training, laboratory support visits, and scheduled workshops
·Maintain and update competitive/technical information files and reference manuals as required
·Maintain relationships with WW clinical group and counterparts
Customer Problem-Solving and Inquires
·Document all product incident reports (PIR) from customers, distributors, and internal or field personnel according to BD PAS Quality Procedures Guidelines
·Follow-up with appropriate QA, QC and R&D departments to ensure complaint resolution
·Monitor PIR’s for trending and alert Quality & Regulatory for possible recalls, participate in recall process
·Document and communicate completed PIR follow-up information to the customer to ensure complete customer satisfaction
·Return defective product received from customers to the appropriate quality control department for investigation
·Authorize replacement of product/credit to customers and coordinate activities related to obtaining credit through supply chain for defective products
Sales Support
·Attend sales meetings and work conventions
·Act as a liaison between the BD Canada sales organization, the end-user customer, the distributor network, and BD PAS Business to resolve technical issues and customer problems
·Provide feedback to Marketing as to customer needs and market trends
EDUCATIONAL/SKILL REQUIREMENTS:
§ MLT designation and/or University degree in related field
§ Minimum of 2 years laboratory experience desirable
§ Minimum 2 years customer Interfacing experience
§ Bilingual; Excellent written and oral communication skills in both English and French
§ PC skills in a Windows software environment
§ Excellent analytical abilities, organizing skills, and attention to detail
§ Must have perseverance
§ Proven ability to work effectively independently and in a team environment
--------------------------------------------------------------------------------------------
5.Bilingual Customer Service Representative
GENERAL FUNCTION:
As a member of the Customer Services team, you will act as the primary point of contact for BD Biosciences internal and external customers (including BD Pharmingen™, BD Immunocytometry Systems and BD Clontech™ customers). You will handle various types of communications requiring you to offer creative solutions, think on the fly, and problem-solve effectively.
RESPONSIBILITIES/KEY COMPETENCIES:
·Communicate with customers regarding product information, taking orders, general inquiries, solving problems, and backorder status updates
·Communicate with sales, marketing, technical services, and shipping with regards to customer needs
·Process and invoice orders, allocate products, and adjust inventory levels
·Approve and process credits, returns, discounts, and special orders
·Resolve product complaints and recommend appropriate solutions
·Fulfill literature and product information requests
·Represent BD Biosciences at trade shows and table-top presentations
EDUCATIONAL/SKILL REQUIREMENTS:
·1-2 years customer service experience required
·University degree in the biological sciences preferred
·English/French bilingualism required
·Excellent communication skills
·Strong organization, prioritization, problem-solving, and computer skills (Macintosh experience an asset)
·Ability to work well in a fast-paced, team environment
Must be extremely customer-focused and detail-oriented
This is an excellent company whose head office is in the U.S. Anybody intested please email me your resume to jalen_fu@bd.com as soon as possible. I'll forward those who seem to be qualified to the HR.更多精彩文章及讨论，请光临枫下论坛 rolia.net