本文发表在 rolia.net 枫下论坛Company or Organization:
CIBC
Job Title:
Personal Banker
City:
Toronto
Location/Province:
Ontario
Closing Date:
March 16, 2004
Responsibilities:
CIBC is a great place to be. We have exciting, leading-edge strategies that offer employees a vision of the future - and the chance to be involved. We possess an excellent talent pool in the organization with many role models from whom employees can learn, many opportunities for employees at all levels to learn and grow, and a common practice of celebrating accomplishments. Combine that with solid people policies and practices, market-competitive compensation and benefits, and the opportunity for employees to become truly engaged and involved in strategic initiatives through direct participation and providing feedback and input.
Please navigate to https://cibc.njoyn.com/cibc/xweb/xweb.asp?CLID=49229&page=job details&JobID=J0104-1035 to view full job details and apply on-line.
Business Unit Description:
Retail Markets is at the heart of all the service offerings we provide. CIBC delivers financial services to more than 5.9 million Retail and 460,000 Small Business customers in Canada. Lending, deposit, investment products and other banking services are offered through our extensive branch network, as well as through our rapidly expanding electronic channels such as Telephone, ABM and Internet Channel.
With approximately 1,130 branches, close to 270 Business Advisory Teams and the largest ABM network in Canada, Branch and Small Business Banking is key the long-term success of Retail Markets and CIBC as a whole. Our dedicated professionals are committed to making CIBC the number one retail bank in Canada by delivering a seamless customer experience. We provide a full range of financial services to our customers, from personal and business deposit accounts, to mortgages, investments and personal and business lending products.
Key Accountabilities / Activities:
To proactively promote, sell and deliver a full range of personal banking products and services, as well as some foundation Small Business Products such as Small Business Accounts, Small Business Credit Edge, Small Business Overdrafts, Small Business Card products to meet the needs of existing and potential CIBC personal and small business customers. To recognize and act on referral and sales opportunities.
The emphasis of this job is on providing efficient and effective sales to customers with personal banking needs, primarily by scheduled appointments, but will occasionally also service the needs of walk-in customers, especially those service and reactive sales requirements of the Small Business customer. This job will have considerable involvement in business development activities. In view of the emphasis on selling directly or indirectly by telephone, the incumbent must have excellent selling skills. In most positions, the incumbent has some involvement in the development of other sales staff within the branch/district.
Major Activities:
1. Promote, sell and deliver a full range of personal banking products and services (e.g. Mortgages, CLASS loans, Personal Credit Lines, Collateral Mortgages, Estate Accounts, Mutual Funds, self-directed RRSPs. As well as deposit/transactional accounts, GIC, RRSP, CSB, COP, VISA, ABM access, Internet/Telephone Banking, Night Depository, Debit Card, direct deposit/payment, SDB) primarily by using proactive sales techniques and sales management activities such as:
. Planning daily and weekly sales activities
. Accurate completion of all sales related documentation, to close the sale
. Adhering to Branch and Small Business Banking Pricing Authorities
. Utilizing the documented customer referral process make quality referrals to high value, small business, mid-market and other CIBC partners
. Completing SM@RT on-line sales tracker daily
. Entering new business opportunities in the branch pipeline for future action
. Participating in weekly sales and service meetings/huddles and debriefs (one-on-one and/or with the team)
. Completing after-sales service activities (customer inquiries, product and service maintenance)
2. Promote, sell and deliver a limited range of Small Business Products Small Business Accounts, Small Business Credit Edge, Small Business Overdrafts, Small Business Card products
3. Understand and provide efficient and effective customer service to consistently meet and exceed customer expectations.
. Greet customers, utilizing the interaction guiding component of the Branch Customer Experience Index with every customer
. Use the CLIENT steps (contact, listen, learn, identify, explain, close and thank) during every customer conversation and provide the right financial solution especially those with more complex banking needs (e.g. Collateral Mortgage) or refer the customer to appropriate business area
. Suggest and complete (as appropriate) a Personal Customer Needs Assessment with every customer, and Small Business Customer Needs Assessment (if applicable)Adhere to the Complaint Handling Process, including on-line input every time a customer shares a concern/problem/compliment
4. Participate in marketing sales related business development activities (customer acknowledgement programs, customer contact programs, customer appreciation activities and charitable/community events, customer seminars). Contact internal prospects to solicit new business.
5. Assist with the development of sales and service employees within the branch/district.
. Demonstrate leadership through mentoring and providing sales ideas
. Contribute to effective team building through out the branch/district Build and maintain effective working relationships with team members and other CIBC colleagues/partners.
6. Keep working knowledge of products, services, sales programs, policies and procedures current:
. Participate in team meetings/huddles, workshops and individual coaching sessions
. Create a personal development plan (including accreditation requirements) and complete activities committed to plan
7. Consistently apply all risk and due diligence policies, practices and procedures.
.Accurately capture and validate customers' personal and financial information
. Complete three-part fraud test every time a new account is opened for a customer
. Use and accept automated decision-making processes (for both credit and deposit products)
. Process valid transactions and seek authorizations, as required
. Where necessary, act as a joint custodian of cash, securities and engraved forms
. Ensure all customer agreements, loan notes, securities etc. are completed and filed in accordance with CIBC policy
. Adhere to CIBC's Customer Privacy Policy at all times
Required Skills & Training:
Requirements:
Accreditation
.Mutual Funds course and subsequent mutual funds registration.
Product Knowledge/Processing
. Detailed working knowledge of basic deposit, personal , investment, loan and mortgage products/services sufficient to analyze customer needs, explain product features to sell and deliver the full range of personal banking products to customers
. Developed knowledge of personal lending products and practices and procedures sufficient to respond to customer inquiries, take applications and process more complex loans and related security documentation
. Limited sales knowledge of basic Small Business products and services may be required
Sales/Sales Management
. Working knowledge and ability to demonstrate sales management techniques and understanding of bank strategies and initiatives sufficient to promote/sell a full range of personal banking products/services, and limited amount of Small Business Products
CIBC Knowledge/Account Maintenance
.Developed working knowledge of CIBC operations including the Branch and Small Business Banking, High Value and CIBC product groups/subsidiaries and related policies, procedures and guidelines sufficient to complete customer transactions or make appropriate referrals.
. Working knowledge of the banking/financial needs of the specific market segments.
Business Knowledge
. Developed knowledge of a full range of personal product/service offers of competitors sufficient to respond to customer inquiries and explain advantages of CIBC products
Compliance/Account Maintenance
. Working knowledge of relevant regulatory requirements (e.g., provincial requirements for registering securities, federal income tax requirements for RRSP's, privacy policies) sufficient to manage risk effectively.
Business Communication
. Developed interactive skills sufficient to communicate detailed factual information when explaining the various products/services to customers.
. Basic writing skills sufficient to write straightforward explanations/letters
Interpersonal Relations
. Developed ability to establish and maintain good customer and colleague relationships through active listening, demonstrating empathy, diffusing emotions and the resolution of interpersonal conflicts
Influencing & Negotiating
. Well-developed influential/interviewing skills sufficient to elicit personal information; screen for appropriate consolidation and referral opportunities; and proactively promote/sell products/services to customers in a highly competitive market.
Problem Solving & Decision Making
. Developed problem solving skills sufficient to systematically identify, analyze and generate alternative to address/resolve customer issues/problems.
Computer Literacy
. Knowledge of PC software and mainframe applications sufficient to enter and access customer information (e.g., MIS, CIF, COINS, CLASS, IPS, WORD, SM@RT, "Windows" operating environment).
Attributes:
Agile/Adaptable
Results Orientation
Initiative
Service Orientation
Relationship Building
Communication
Special conditions:
- Flexible hours based on hours of operation of branches (e.g., Extended Hours) and outbound telephone sales program for the market.
- Frequent travel to a designated number of branches within the local market may be required, especially if part of mobile sales force.
- Various locations across the Geater Toronto Area available
CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.
Skills:
Mutual Funds License
Writing speeches
Initiative
Relationship Building
Results Orientation
Business Communication
CIBC Knowledge
Compliance
Computer Literacy
Influencing & Negotiating
Interpersonal Relations
Problem Solving & Decision Making
Sales
Testing Execution
Employment Terms:
Continuing/Full-time
Contact Person:
Human Resources
Recruiter
Please navigate to https://cibc.njoyn.com/cibc/xweb/xweb.asp?CLID=49229&page=job details&JobID=J0104-1035 to view full job details and apply on-line.更多精彩文章及讨论，请光临枫下论坛 rolia.net
CIBC
Job Title:
Personal Banker
City:
Toronto
Location/Province:
Ontario
Closing Date:
March 16, 2004
Responsibilities:
CIBC is a great place to be. We have exciting, leading-edge strategies that offer employees a vision of the future - and the chance to be involved. We possess an excellent talent pool in the organization with many role models from whom employees can learn, many opportunities for employees at all levels to learn and grow, and a common practice of celebrating accomplishments. Combine that with solid people policies and practices, market-competitive compensation and benefits, and the opportunity for employees to become truly engaged and involved in strategic initiatives through direct participation and providing feedback and input.
Please navigate to https://cibc.njoyn.com/cibc/xweb/xweb.asp?CLID=49229&page=job details&JobID=J0104-1035 to view full job details and apply on-line.
Business Unit Description:
Retail Markets is at the heart of all the service offerings we provide. CIBC delivers financial services to more than 5.9 million Retail and 460,000 Small Business customers in Canada. Lending, deposit, investment products and other banking services are offered through our extensive branch network, as well as through our rapidly expanding electronic channels such as Telephone, ABM and Internet Channel.
With approximately 1,130 branches, close to 270 Business Advisory Teams and the largest ABM network in Canada, Branch and Small Business Banking is key the long-term success of Retail Markets and CIBC as a whole. Our dedicated professionals are committed to making CIBC the number one retail bank in Canada by delivering a seamless customer experience. We provide a full range of financial services to our customers, from personal and business deposit accounts, to mortgages, investments and personal and business lending products.
Key Accountabilities / Activities:
To proactively promote, sell and deliver a full range of personal banking products and services, as well as some foundation Small Business Products such as Small Business Accounts, Small Business Credit Edge, Small Business Overdrafts, Small Business Card products to meet the needs of existing and potential CIBC personal and small business customers. To recognize and act on referral and sales opportunities.
The emphasis of this job is on providing efficient and effective sales to customers with personal banking needs, primarily by scheduled appointments, but will occasionally also service the needs of walk-in customers, especially those service and reactive sales requirements of the Small Business customer. This job will have considerable involvement in business development activities. In view of the emphasis on selling directly or indirectly by telephone, the incumbent must have excellent selling skills. In most positions, the incumbent has some involvement in the development of other sales staff within the branch/district.
Major Activities:
1. Promote, sell and deliver a full range of personal banking products and services (e.g. Mortgages, CLASS loans, Personal Credit Lines, Collateral Mortgages, Estate Accounts, Mutual Funds, self-directed RRSPs. As well as deposit/transactional accounts, GIC, RRSP, CSB, COP, VISA, ABM access, Internet/Telephone Banking, Night Depository, Debit Card, direct deposit/payment, SDB) primarily by using proactive sales techniques and sales management activities such as:
. Planning daily and weekly sales activities
. Accurate completion of all sales related documentation, to close the sale
. Adhering to Branch and Small Business Banking Pricing Authorities
. Utilizing the documented customer referral process make quality referrals to high value, small business, mid-market and other CIBC partners
. Completing SM@RT on-line sales tracker daily
. Entering new business opportunities in the branch pipeline for future action
. Participating in weekly sales and service meetings/huddles and debriefs (one-on-one and/or with the team)
. Completing after-sales service activities (customer inquiries, product and service maintenance)
2. Promote, sell and deliver a limited range of Small Business Products Small Business Accounts, Small Business Credit Edge, Small Business Overdrafts, Small Business Card products
3. Understand and provide efficient and effective customer service to consistently meet and exceed customer expectations.
. Greet customers, utilizing the interaction guiding component of the Branch Customer Experience Index with every customer
. Use the CLIENT steps (contact, listen, learn, identify, explain, close and thank) during every customer conversation and provide the right financial solution especially those with more complex banking needs (e.g. Collateral Mortgage) or refer the customer to appropriate business area
. Suggest and complete (as appropriate) a Personal Customer Needs Assessment with every customer, and Small Business Customer Needs Assessment (if applicable)Adhere to the Complaint Handling Process, including on-line input every time a customer shares a concern/problem/compliment
4. Participate in marketing sales related business development activities (customer acknowledgement programs, customer contact programs, customer appreciation activities and charitable/community events, customer seminars). Contact internal prospects to solicit new business.
5. Assist with the development of sales and service employees within the branch/district.
. Demonstrate leadership through mentoring and providing sales ideas
. Contribute to effective team building through out the branch/district Build and maintain effective working relationships with team members and other CIBC colleagues/partners.
6. Keep working knowledge of products, services, sales programs, policies and procedures current:
. Participate in team meetings/huddles, workshops and individual coaching sessions
. Create a personal development plan (including accreditation requirements) and complete activities committed to plan
7. Consistently apply all risk and due diligence policies, practices and procedures.
.Accurately capture and validate customers' personal and financial information
. Complete three-part fraud test every time a new account is opened for a customer
. Use and accept automated decision-making processes (for both credit and deposit products)
. Process valid transactions and seek authorizations, as required
. Where necessary, act as a joint custodian of cash, securities and engraved forms
. Ensure all customer agreements, loan notes, securities etc. are completed and filed in accordance with CIBC policy
. Adhere to CIBC's Customer Privacy Policy at all times
Required Skills & Training:
Requirements:
Accreditation
.Mutual Funds course and subsequent mutual funds registration.
Product Knowledge/Processing
. Detailed working knowledge of basic deposit, personal , investment, loan and mortgage products/services sufficient to analyze customer needs, explain product features to sell and deliver the full range of personal banking products to customers
. Developed knowledge of personal lending products and practices and procedures sufficient to respond to customer inquiries, take applications and process more complex loans and related security documentation
. Limited sales knowledge of basic Small Business products and services may be required
Sales/Sales Management
. Working knowledge and ability to demonstrate sales management techniques and understanding of bank strategies and initiatives sufficient to promote/sell a full range of personal banking products/services, and limited amount of Small Business Products
CIBC Knowledge/Account Maintenance
.Developed working knowledge of CIBC operations including the Branch and Small Business Banking, High Value and CIBC product groups/subsidiaries and related policies, procedures and guidelines sufficient to complete customer transactions or make appropriate referrals.
. Working knowledge of the banking/financial needs of the specific market segments.
Business Knowledge
. Developed knowledge of a full range of personal product/service offers of competitors sufficient to respond to customer inquiries and explain advantages of CIBC products
Compliance/Account Maintenance
. Working knowledge of relevant regulatory requirements (e.g., provincial requirements for registering securities, federal income tax requirements for RRSP's, privacy policies) sufficient to manage risk effectively.
Business Communication
. Developed interactive skills sufficient to communicate detailed factual information when explaining the various products/services to customers.
. Basic writing skills sufficient to write straightforward explanations/letters
Interpersonal Relations
. Developed ability to establish and maintain good customer and colleague relationships through active listening, demonstrating empathy, diffusing emotions and the resolution of interpersonal conflicts
Influencing & Negotiating
. Well-developed influential/interviewing skills sufficient to elicit personal information; screen for appropriate consolidation and referral opportunities; and proactively promote/sell products/services to customers in a highly competitive market.
Problem Solving & Decision Making
. Developed problem solving skills sufficient to systematically identify, analyze and generate alternative to address/resolve customer issues/problems.
Computer Literacy
. Knowledge of PC software and mainframe applications sufficient to enter and access customer information (e.g., MIS, CIF, COINS, CLASS, IPS, WORD, SM@RT, "Windows" operating environment).
Attributes:
Agile/Adaptable
Results Orientation
Initiative
Service Orientation
Relationship Building
Communication
Special conditions:
- Flexible hours based on hours of operation of branches (e.g., Extended Hours) and outbound telephone sales program for the market.
- Frequent travel to a designated number of branches within the local market may be required, especially if part of mobile sales force.
- Various locations across the Geater Toronto Area available
CIBC is an equal opportunity employer. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. CIBC does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable federal, state or local law.
Skills:
Mutual Funds License
Writing speeches
Initiative
Relationship Building
Results Orientation
Business Communication
CIBC Knowledge
Compliance
Computer Literacy
Influencing & Negotiating
Interpersonal Relations
Problem Solving & Decision Making
Sales
Testing Execution
Employment Terms:
Continuing/Full-time
Contact Person:
Human Resources
Recruiter
Please navigate to https://cibc.njoyn.com/cibc/xweb/xweb.asp?CLID=49229&page=job details&JobID=J0104-1035 to view full job details and apply on-line.更多精彩文章及讨论，请光临枫下论坛 rolia.net