Job Description: Desktop Support
§ Support users in Toronto
§ Support regional offices via phone
§ Software support for
o MS Windows 2000 Environment
o MS Office 2000
o Network Printing
o GroupWise email
§ Desktop Support
o Trouble shoot hardware problems
o Contact external vendors when needed for support
o Install new desktops with Norton Ghost disk imaging
§ Network Support
o Add / Change user email and network accounts
o Backup Tape rotation
o Telephone System support
§ Organizing Server Room
§ Other duties as required
§ Some heavy lifting of computer equipment is required
§ Hours
o June, July and August
o Monday to Friday, 12:00 – 5:00pm
o July 26th to August 9th, 9:00 – 5:00pm
§ Support users in Toronto
§ Support regional offices via phone
§ Software support for
o MS Windows 2000 Environment
o MS Office 2000
o Network Printing
o GroupWise email
§ Desktop Support
o Trouble shoot hardware problems
o Contact external vendors when needed for support
o Install new desktops with Norton Ghost disk imaging
§ Network Support
o Add / Change user email and network accounts
o Backup Tape rotation
o Telephone System support
§ Organizing Server Room
§ Other duties as required
§ Some heavy lifting of computer equipment is required
§ Hours
o June, July and August
o Monday to Friday, 12:00 – 5:00pm
o July 26th to August 9th, 9:00 – 5:00pm