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We have 2 contract opportunities for a Desktop Support Analyst. Please review the position description below and reply back with an updated resume if you are interested. Please also submit your desired hourly competitive rate.
Duration of contract: One candidate 2-4 months, second candidate 4+ months. Looking for an early June start.
Work location: Mississauga
Percentage is desktop vs phone support: 70/30
We are heavier on level 2 support, and less on 1 and 3. Global helpdesk takes most tier 1. Serious application and network work are also generally handled by other teams.
Education
Bachelors in CIS/MIS/CS, or college diploma and equivalent experience.
Certifications
See below.
Related Experience
2 years preferred
Overview
Work in a fast-paced dynamic environment with an end goal of keeping our clients' employees as productive as possible with all of their computer hardware, network and software problems.
Accountabilities
-The successful candidate will provide day-to-day technical and application support to employee issues involving: laptop, workstation, network, as well as standard (Microsoft) and custom application services.
-Acts as a liaison for business to other IS groups/next tier support.
-Document and implement standard operating procedures and customer service guidelines relating to IT support.
-Acquire and maintain current knowledge of relevant technology offerings and support policies in order to provide solutions to customers.
-Regularly share knowledge with other team members
Preferred Skills/Experiences
-Use of BMC/Remedy tool to track issues and collect data for analysis
- Microsoft Certified IT Professional (MCTS/MCITP), ITIL Foundation Certification in IT Service Management. A+ Certification. SharePoint site maintenance. Strong knowledge of Win7 troubleshooting and deployment.
-Ability to perform root cause analysis and identify problem trends in an effort to provide the data to proactively remove problems from the environment.
Competencies/Behaviors
-Manage multiple simultaneous assignments of varying scope and priority
-Technical awareness and ability to pick up technical concepts quickly
-Strong dedication to customer service. Ability to assist customers with confidence, and relate effectively with customers, vendors, and management
-Ability to work well both as an individual contributor and within a team of IS professionals
-Self-motivated and the ability to focus on day-to-day tasks to meet Desktop's service level agreements
Brian Edmunds
Managing Director
briane@nexstaf.com
www.nexstaf.com
Nexstaf
5025 Orbitor Drive
Suite 400
Mississauga, ON, L4W 4Y5
Awarded Profit 100 fastest growing更多精彩文章及讨论，请光临枫下论坛 rolia.net
We have 2 contract opportunities for a Desktop Support Analyst. Please review the position description below and reply back with an updated resume if you are interested. Please also submit your desired hourly competitive rate.
Duration of contract: One candidate 2-4 months, second candidate 4+ months. Looking for an early June start.
Work location: Mississauga
Percentage is desktop vs phone support: 70/30
We are heavier on level 2 support, and less on 1 and 3. Global helpdesk takes most tier 1. Serious application and network work are also generally handled by other teams.
Education
Bachelors in CIS/MIS/CS, or college diploma and equivalent experience.
Certifications
See below.
Related Experience
2 years preferred
Overview
Work in a fast-paced dynamic environment with an end goal of keeping our clients' employees as productive as possible with all of their computer hardware, network and software problems.
Accountabilities
-The successful candidate will provide day-to-day technical and application support to employee issues involving: laptop, workstation, network, as well as standard (Microsoft) and custom application services.
-Acts as a liaison for business to other IS groups/next tier support.
-Document and implement standard operating procedures and customer service guidelines relating to IT support.
-Acquire and maintain current knowledge of relevant technology offerings and support policies in order to provide solutions to customers.
-Regularly share knowledge with other team members
Preferred Skills/Experiences
-Use of BMC/Remedy tool to track issues and collect data for analysis
- Microsoft Certified IT Professional (MCTS/MCITP), ITIL Foundation Certification in IT Service Management. A+ Certification. SharePoint site maintenance. Strong knowledge of Win7 troubleshooting and deployment.
-Ability to perform root cause analysis and identify problem trends in an effort to provide the data to proactively remove problems from the environment.
Competencies/Behaviors
-Manage multiple simultaneous assignments of varying scope and priority
-Technical awareness and ability to pick up technical concepts quickly
-Strong dedication to customer service. Ability to assist customers with confidence, and relate effectively with customers, vendors, and management
-Ability to work well both as an individual contributor and within a team of IS professionals
-Self-motivated and the ability to focus on day-to-day tasks to meet Desktop's service level agreements
Brian Edmunds
Managing Director
briane@nexstaf.com
www.nexstaf.com
Nexstaf
5025 Orbitor Drive
Suite 400
Mississauga, ON, L4W 4Y5
Awarded Profit 100 fastest growing更多精彩文章及讨论，请光临枫下论坛 rolia.net